You are allowed to end a call. A genuine organisation will understand that you want to verify unexpected contact.
During the call
- Do not disclose a password, PIN, one-time code or full bank details.
- Do not install software or allow screen sharing.
- Do not move money to another account.
- Do not trust the displayed number as proof.
Check the caller
- Hang up.
- Pause before making another call.
- Find the organisation’s number on its official website, app, statement or card.
- Tell the organisation what happened.
Report the number
If you believe a mobile call was a scam, send the number to 7726 free of charge. Your provider can investigate it. Report fraud or financial loss through the official route for your part of the UK.