Helping someone

Make a family verification plan

Agree a simple way to verify urgent requests before a convincing message or voice call arrives.

Published July 27, 2026 Reviewed July 27, 2026 1 minute read

A family verification plan helps when a message, new number or familiar-sounding voice asks for urgent money or secrecy.

Agree the rules

  • No unexpected money transfer is made without a separate check.
  • Call the person on the number already saved.
  • If they do not answer, contact another family member.
  • Use a memorable private phrase or question agreed in person.
  • No genuine family emergency requires hiding the situation from everybody else.

Choose a phrase carefully

Do not use a pet name, birthday, school or detail visible on social media. Keep the phrase easy enough for the family members who need it, but do not label it as a security phrase in a shared note.

Practise once

Walk through a made-up urgent message together. The goal is not to create fear; it is to make the checking habit familiar before pressure is real.