The safest action is to end the call.
Caller identification can be falsified. Knowing your name, bank or recent activity does not prove that a caller is genuine.
Common pressure tactics
- A claim that your money must be moved to a “safe account”
- A request for a PIN, full password or one-time security code
- Instructions not to tell family, bank staff or police
- Pressure to act while staying on the telephone
- A courier being sent to collect cards, cash or valuables
Verify the call safely
- Hang up.
- Wait a moment and use another telephone if you are concerned the line may still be open.
- Call the number on your bank card, statement or official app.
- Explain what the caller asked you to do.
Never use a number supplied by the caller. If you have already moved money or shared a security code, contact the bank immediately and follow the steps in I sent money to a scammer.