Welcome to the new CyberSafeHome

Practical, plain-English guidance to help you and your family stay safer online.

The internet helps us stay connected, manage our money, shop, work and keep in touch with family. Unfortunately, it also gives criminals new ways to reach us.

Scam emails, unexpected text messages, impersonation calls and hacked accounts can affect anyone. The advice explaining these risks is often unnecessarily technical, frightening or difficult to apply.

CyberSafeHome exists to make that advice easier to understand.

What you’ll find here

We have redesigned CyberSafeHome as a free online-safety resource for individuals and families.

You can use the site to:

• Learn how common online scams work.
• Recognise warning signs in emails, text messages and phone calls.
• Protect your passwords, accounts, money and devices.
• Find clear instructions when something has already gone wrong.
• Help a parent, relative or friend stay safer online.
• Keep informed about emerging scams without technical jargon.

Our guidance is written for real situations. You do not need specialist knowledge, and we will never make you feel foolish for asking a question or being caught out.

Help when something has happened

If you have clicked a suspicious link, shared a password, sent money or noticed unusual activity on an account, it can be difficult to know what to do first.

The What to do now section provides calm, step-by-step guidance for these urgent situations. Acting promptly can often limit the damage.

Helping someone else

Online safety is frequently a family concern.

Older relatives can be targeted by convincing bank impersonation, investment, romance, remote-access and family-emergency scams. At the same time, some people may find rapidly changing technology difficult to navigate.

Our Help someone section offers practical ways to support another person while respecting their independence and avoiding blame.

Advice you can trust

CyberSafeHome aims to be accurate, independent and practical. Important guidance refers to authoritative UK organisations, and articles are reviewed as risks and official recommendations change.

We focus on what helps—not frightening headlines, unnecessary jargon or selling products through fear.

This is only the beginning

The redesigned site already includes practical guides, scam warnings, family-support resources and emergency advice. We will continue adding useful articles and alerts, with a free newsletter planned for the next stage.

Please explore the site and share anything that could help a friend or relative.

Staying safer online should not require you to become a cybersecurity expert.